Cookie Policy
Effective Date: 25 August 2025
1. Introduction
This Cookie Policy explains how Neural Voice Ltd ("we", "our", "us", or "Neural Voice") uses cookies and similar technologies on our website at neural-voice.ai ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
By using or accessing our Website, you agree to this Cookie Policy. This Policy may change from time to time and your continued use of the Website is deemed to be acceptance of such changes. Please check this page periodically for updates.
2. What Are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies can be "persistent" or "session" cookies.
Persistent cookies remain on your device after you have closed your browser, and can be used by the website to recognize your browser when you return. Session cookies are deleted automatically when you close your browser.
3. Why Do We Use Cookies?
We use cookies for several purposes, including:
- Essential cookies: These cookies are necessary for the Website to function properly. They enable core functionality such as security, network management, and account access.
- Preference cookies: These cookies enable the Website to remember information that changes the way it behaves or looks, such as your preferred language or the region you are in.
- Analytics and session replay cookies: These cookies help us understand how visitors interact with the Website by collecting usage information and supporting session replay to diagnose issues and improve usability. We use PostHog EU Cloud for analytics and session replay; recordings are run only after you give consent to analytics and are processed and stored in the EEA.
- Marketing cookies: These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user.
4. Types of Cookies We Use
Our Website uses the following types of cookies:
4.1 Strictly Necessary Cookies
These cookies are essential for you to browse the Website and use its features, such as accessing secure areas of the site. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.
| Cookie Name | Purpose | Duration |
|---|---|---|
| auth_token | Used to authenticate users and maintain session status | Session |
| cookie_consent | Stores your cookie consent preferences | 1 year |
4.2 Performance, Analytics and Session Replay Cookies
These cookies collect information about how visitors use a website (for example, page views, clicks, scroll depth), and support session replay that helps us reproduce issues and improve usability. We configure masking in PostHog to avoid capturing sensitive input content. Analytics and replay only run with your consent.
| Cookie Name | Purpose | Duration |
|---|---|---|
| ph_phc_[project_key]_[domain] | PostHog first‑party cookie for analytics and session replay; used to persist user/session state after consent | Up to 1 year |
| ph_[id]_[random] | PostHog session identifier for grouping events within a session | Session |
4.3 Functional Cookies
These cookies allow the Website to remember choices you make and provide enhanced, more personal features. They may also be used to provide services you have requested.
| Cookie Name | Purpose | Duration |
|---|---|---|
| lang | Remembers the user's selected language version | 1 year |
| user_preferences | Stores user preferences for UI customization | 1 year |
4.4 Targeting or Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel - Used to track visits across websites to measure ad effectiveness | 3 months |
| ads_prefs | Used to remember your advertising preferences | 1 year |
5. Third-Party Cookies
In addition to our own cookies, we use PostHog EU Cloud to report usage statistics and provide session replay strictly for product analytics and quality improvement. Where advertising or social media cookies are used, they will only run if you provide separate consent for Marketing cookies.
These may include:
- PostHog (EU Cloud) for product analytics and session replay
- Stripe for payment processing (essential)
6. How to Control Cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit the Website and some services and functionalities may not work.
Most web browsers allow some control of cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites, you can install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout.
7. Cookie Consent
When you first visit our Website, you will be shown a cookie banner requesting your consent to set cookies. By clicking "Accept All Cookies," you consent to our use of cookies as described in this Cookie Policy. You can choose to decline non-essential cookies by clicking "Decline" or adjust your preferences by clicking "Cookie Settings." Analytics and session replay only start after you accept Analytics cookies, and you can withdraw consent at any time.
You can change your cookie preferences at any time by clicking on the "Cookie Settings" link in the footer of our Website.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
9. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: privacy@neural-voice.ai
Postal Address:
Neural Voice Ltd
58 Eastcastle Street
London, W1W 8EG
United Kingdom
By continuing to use our Website, you are agreeing to our use of cookies as described in this Cookie Policy.